Cookie Policy

This Cookie Policy explains how Perfectum ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our learning management platform. By using our Service, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

Cookies can be "persistent" (remaining on your device until deleted or until they expire) or "session" cookies (deleted when you close your browser).

2. How We Use Cookies

We use cookies for the following purposes:

• Authentication: To recognize you when you sign in and keep you logged in as you navigate the platform.
• Security: To support security features and detect malicious activity.
• Preferences: To remember your settings and preferences (such as language or theme).
• Analytics: To understand how visitors use our platform and improve our services.
• Performance: To monitor and improve the speed and performance of our platform.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms. Examples include:

• Session ID: Maintains your login session
• CSRF Token: Prevents cross-site request forgery attacks
• Cookie Consent: Remembers your cookie preferences
• Load Balancing: Distributes traffic across servers

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or third-party providers whose services we use. Examples include:

• Language Preference: Remembers your preferred language
• Theme Setting: Stores your light/dark mode preference
• Video Player: Remembers playback settings and progress
• Chat Widget: Maintains support chat sessions

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. We use this data to improve our services. Examples include:

• Google Analytics: Tracks page views, session duration, and user flow
• Mixpanel: Analyzes feature usage and user behavior
• Hotjar: Records user sessions to improve UX (with consent)

3.4 Marketing Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They may be set by advertising partners and used to build a profile of your interests. Examples include:

• Facebook Pixel: Tracks conversions from Facebook ads
• Google Ads: Enables remarketing and conversion tracking
• LinkedIn Insight: Measures campaign performance

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties that may set cookies include:

• Payment Processors: Stripe for secure payment handling
• Video Hosting: Vimeo, YouTube for embedded videos
• Analytics: Google Analytics, Mixpanel
• Customer Support: Intercom, Zendesk for chat widgets
• Social Media: Facebook, Twitter, LinkedIn for sharing buttons

Please refer to each provider's privacy policy for more information about their cookies.

5. Managing Cookies

5.1 Cookie Preferences

When you first visit our platform, you will see a cookie banner allowing you to accept or customize your cookie preferences. You can change these preferences at any time through the cookie settings link in the footer of our website.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete all or specific cookies
• Block cookies from specific websites
• Block all third-party cookies
• Clear all cookies when you close your browser

To manage cookies in your browser:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and Site Permissions

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics Opt-Out
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out

6. Impact of Disabling Cookies

If you choose to disable cookies, please be aware that:

• Some features of our platform may not function properly
• You may not be able to log in or maintain your session
• Your preferences and settings will not be saved
• Video playback and other media may be affected
• You may still see advertisements, but they won't be personalized

7. Similar Technologies

In addition to cookies, we may use other similar technologies:

• Local Storage: Stores data in your browser that persists across sessions
• Session Storage: Stores data only for the current browser session
• Pixels/Web Beacons: Small images that track page views and email opens
• Fingerprinting: We do NOT use browser fingerprinting for tracking

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website. Please check this page periodically for updates.

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us: